Frequently Asked Questions
We have compiled a list of frequently asked questions to help you find instant answers to your queries
Do I need to be present for my cleaning?
That is up to you! If you would like to remain present, you are absouletly able to do so, or if you prefer to leave that is just fine as well. If you will not be present, please be sure to communicate how you would like us to gain enterance to your property.
Will I always have the same cleaner?
While we understand a familar face is preferred, life can get in the way. If your cleaner is unable to make it to the scheduled appointment you will be notified and a subsitute cleaner will be sent. Each of our cleaners undergo the same training and are required to pass background checks to ensure all staff are equally trained and meet safety requirements.
What are your operation hours?
Monday – Friday 9am – 7pm
Saturdays 10am – 5pm
What happens if I need to cancel or reschedule?
We completely understand that life can be unexpecting. We will always reach out and confirm appointments 48 hours before your scheduled cleaning. In the event you must cancel 24 hours before your appointment, a $50.00 cancellation fee will be charged to you. If you need to reschedule, and our schedule allows within 5 days of your original appointment, the cancellation fee is waived.
Who provides the cleaning supplies?
We are fully equiped and bring our own supplies. However, if you prefer we use your cleaning products, please mention that before our scheduled cleaning date and we are happy to accomadate.
What forms of payment are accepted? Do I need to tip?
We accept Zelle, Venmo, Apple Pay and credit cards. A 5% fee is added to credit cards only. While we do not expect to be tipped, it is always nice!
What is the contract about?
Please read the contract over when it is sent to you. We will not be able to start until it is signed and returned. The contract is a formal agreement of price, cancellation fees and details what will be cleaned. It ensures our customers know what to except without giving our cleaners any last minute surprises.